Refund Policy
We want you to be completely satisfied with your IPTVON subscription. Here is our refund policy.
Satisfaction Guarantee
At IPTVON, customer satisfaction is our top priority. We offer a 7-day satisfaction guarantee on all new subscriptions. If you are not satisfied with our service within the first 7 days of your initial purchase, you may request a full refund.
Eligibility
Refund requests must be submitted within 7 days of the original purchase date. Refunds are only available for first-time subscribers. Renewal purchases are not eligible for refunds. To qualify, you must provide a valid reason for your dissatisfaction and have attempted to resolve any technical issues with our support team.
How to Request a Refund
To request a refund, contact our support team at support@iptvon.ca or through our contact page. Please include your order number, the email used for purchase, and the reason for your refund request. Our team will review your request and respond within 24 hours.
Processing Time
Once approved, refunds are processed within 5-10 business days. The refund will be issued to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
Non-Refundable Situations
Refunds will not be issued for subscription renewals, requests made after the 7-day guarantee period, accounts suspended for violation of our terms of service, or cases where technical issues were caused by the customer's internet connection or device. We encourage all customers to contact our support team first to resolve any issues.
Contact Us
If you have any questions about our refund policy, please contact us at support@iptvon.ca.
Last updated: February 2026